What is the cut-off point for next day delivery?
If you would like your order to be delivered the next day, please place your order before the 2;pm cut-off point. Any orders placed after 2:pm will ship the following day.
Do you offer exchanges?
Please note that exchanges are only available to UK customers. Belle Lingerie offer exchanges on any unworn items that are in pristine condition, have all of the tags attached and are returned within Belle Lingerie 28 days returns period. If you wish to receive an exchange instead of a refund, please make this clear on the paperwork/returns form that you enclose in your returns parcel. You may also wish to send an email to Belle Lingerie customer service team at [email protected]
I have received a faulty item. What should I do?
Please contact Belle Lingerie at [email protected] or telephone Belle Lingerie at 0844 818 2005 so that Belle Lingerie can resolve it for you. Please note: emails are responded to within 48 hours and Belle Lingerie telephone line is open Mon-Sat 9:am-5:pm.
Have you received my return?
Belle Lingerie cannot confirm receipt of a parcel unless you have returned it with a tracked service and you are able to provide a tracking number. Returns parcels are opened and checked on a daily basis and you will receive a notification as soon as your refund has been processed. For more information on refunds, please refer to 'How long will it take to process my refund?'
